ZEYLORIA — Service Policy
Effective Date: August 2026
At ZEYLORIA, we are committed to providing a premium shopping experience for every customer. This Service Policy outlines the standards and commitments we uphold.
1. Customer Service
We are available to assist you with any queries regarding your order, products, or account. You can reach us via:
- Email: ajtexembroidery@gmail.com
- Response Time: Within 24–48 business hours
2. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
- You will receive an order confirmation email once your order is placed successfully.
3. Product Quality Assurance
All ZEYLORIA products undergo quality checks before dispatch. We take pride in the craftsmanship of our embroidered and artisanal pieces. If you receive a defective or incorrect item, please contact us within 48 hours of delivery.
4. Cash on Delivery (COD)
COD is available on select orders within Pakistan. ZEYLORIA reserves the right to cancel COD orders in case of repeated non-acceptance by the customer.
5. Customization & Special Orders
For custom or made-to-order pieces, additional lead time may apply. Details will be communicated at the time of order placement.
6. Limitation of Liability
ZEYLORIA is not responsible for delays caused by courier partners, natural events, or circumstances beyond our control.